Basics:
Custom buttons? Does that mean I could draw a picture and have you make it into a button?
That’s correct! You can send us a drawing, logo, photo, or any other fun stuff you’ve created to be put on the face of a button. As long as you’re not infringing on copyright, we’re good to go.
I hear that your buttons are set up to be pins. Do they come with the back part so that I can attach them to my shirt?
All of our buttons are created with pin backs so that they can be attached to your shirt, jacket, hat, messenger bag, or anywhere else you like to stick your buttons!
What size are the buttons? What size buttons do you make?
Currently, we only make 1” buttons. 1” buttons are great for promoting bands, comics, candidacy, upcoming events, birthdays, and a million other things. All the cool kids want 1” buttons, so that’s what we make. If you bug us enough we’ll probably make more sizes in the future, though.
How long will my order take?
Orders are usually completed within a week depending on their size and how many orders we have in our queue. (Orders larger than 5,000 buttons will take longer than our standard two weeks to complete.) Once mailed, orders arrive within four days to a week.
Do you keep my artwork in case I want to order more later?
We do! If you're going to reorder a previous design, just let us know which one. We should have it stored away.
Can I order a quantity not listed on your site?
Yes you may. Our minimum order is 50 buttons, but if you're interested in ordering an amount you don't see listed email us for a custom quote!
If I order 100 buttons can I get 50 of two different designs?
Certainly! You can divide your order up between designs in any quantity you would like. This goes for all orders, regardless of size.
Can I have some acetate buttons and some regular (paper) buttons in the same order?
You certainly can! If you’re ordering any of our standard quantity breakdowns, you can just add up the appropriate prices from each column to make your own quote! [Ex.: 100 regular ($19) + 100 acetate ($25) = $44.]
Designs:
How many colours can I have on my button?
As many as you would like! Unlike many other companies, full-colour printing is included in our standard pricing.
Do you offer digital proofs?
Of course! Digital proofs are sent out with all orders that needed alterations for no extra cost. If you sent us photos, or wanted us to add your URL to the buttons edge, you will receive a digital proof before we go to print with your order.
I have an idea, but need help. Can you design my button for me?
We most certainly can! We charge a $5 flat rate per button design. Email us with your ideas and/or images, and we'll design your buttons. Any images that you send us to use for your buttons need to be large (300 DPI if possible). Our button template is 300 DPI in order to provide you with the clearest quality buttons possible - if you send us images smaller then our template, they will not turn out well. Poor quality images make for poor buttons.
I have a design. Can you edit the design I'm sending you?
We can edit your design if you need us to; however, the designs you send us need to be in our template and ready to print to the best of your ability. Minor edits – like resizing your design in the template or adding your URL around the edge – are free, but any substantial edits will be charged $5 per design. We will send you a proof of completed edits for your approval before going to print.
What file-types do you accept?
The most convenient file-types you could send us are unflattened PSD files. However, as long as your designs are set up properly, we can also accept PDF, TIF, and high-quality JPG files. We will also accept AI and EPS files as well, if absolutely necessary, but we often find they need colour editing.
Your template is in CMYK but my art is in RGB so the colours are a little off. If I switch the template to RGB will they print RGB?
No. All of our buttons are printed using CMYK printers, which is why we have the template set up that way. If you send us files created in a RGB template, the colours are going to print a bit desaturated. An easy way to fix this is to put your design in our template, and then adjust the Hue/Saturation accordingly.
Shipping:
I’m out of the States. Do you ship internationally?
Yes! International shipping prices vary depending on how many buttons you're ordering; as it determines what type of shipping we'll be using.
Can I get delivery confirmation, tracking, or insurance on my order?
Delivery confirmation, tracking, and insurance are all available for additional charges; and need to be requested at the time you place your order.
What shipping methods do you use?
Most of our orders are shipped First Class (or First Class International) through the United States Postal Service. Large orders are generally shipped Priority due to their size. If you would prefer a different shipping method (FedEx, UPS) or delivery confirmation, please let us know when you place your order. Additional charges may apply.
Can I rush my order?
Of course! We offer three different rush styles:
- Mild rush orders - only a few days shy of two weeks - only costs $12 extra for every 100 buttons ordered.
- Medium rush orders - within a week from when you placed your order - only costs $20 extra for every 100 buttons ordered!*
- Extreme rush orders - a two day turn-around - can be accomplished for $40 extra for every 100 buttons ordered!*
*Email us in advance with your order information and designs to ensure availablity.
I’m ordering a gigantic amount of buttons. Is it cool if I can get some mailed to me right away and the rest of the order later?
Yes! That would be just perfect. If you’re ordering over 5,000 buttons, it’s unlikely we’ll be able to finish the entire order within 2 weeks. We feel it’s only fair to send some of the order right away to hold you over until the entirety of your order is complete. Please be sure to mention that you want a split order at the time you place your order, as additional shipping charges may apply.
My package hasn't arrived. What can I do?
If your deadline has passed and your order hasn't arrived, the first step should always be to notify us so that we can do our best to help track your order. The second step is checking your local Post Office. (You can locate your local Post Office on the USPS website.) When a package is too big to fit in your mailbox, they are supposed to leave a slip in your mailbox (or on your door) to notify you. Sometimes the slip isn't left, or gets misplaced; so it's always best to check with them to make sure it's there. (Usually that's where it is!)
If it turns out that your local Post Office doesn't have it, please check with us to make sure that your shipping address was accurate. If it turns out that the address was incorrect, the package should return to us within a month and we will resend it to the appropriate address. (Additional shipping costs may apply.)
We do offer tracking, delivery confirmation, and insurance on packages. If you do not choose any of these options when you place your order, we have no way to guarentee finding your order once it has been shipped. Because of this, we cannot claim responsbility for lost or stolen packages. Should the case arise that your package goes undelivered, you will need to open a 'undelivered mail' case with the United States Post Office.
Payment:
What type of payment do you accept?
We accept all forms of payment. Money order and check can be made out to "Poseur Ink". If you are paying with money order, check, or cash please make sure it is well-concealed in your envelope. (Wrapping a piece of paper around the payment usually works just fine.) Then, mail it to:
Poseur Ink
Attn: Mod Buttons
7322 Mesa College Dr. #12
San Diego, CA 92111
Please keep in mind that we cannot start production on your order until we receive your payment. It usually takes 4 days to a week for payment to arrive.
Why are your prices so cheap? Are you a legitimate company?
Yes, my friend, we are totally legit. (We pay our taxes quarterly and everything!) We offer the same professional-grade, high quality, buttons as our competitors for lower prices for a few reasons. The main point is that we want everyone to have the highest-quality buttons available - whether it's for a huge music festival, or a small birthday party. Quantity and money should not determine the quality of a product. The second reason remains that we buy all our supplies in bulk, and it makes it more affordable for us to do so.
I’m ordering more than 5 designs. What’s this about a fee?
The $2 fee is a flat surcharge for quantities over 5 designs, not $2 per extra design. We will take up to 10 designs within the additional $2 charge. While we would love to take more, having an abundance of designs makes it difficult and time-consuming to set up orders. We aren't opposed to it, though! For orders with over 10 designs, please email for a quote on that fee.
Misc.:
You guys emailed me at 3AM on a Saturday. What gives?
Because of the exensive workload we carry each month; we work 24 hours, seven days a week. This ensures that we can get you your order out to you in a decent time regardless of quantity. Because we work 24/7, we often forget that not everyone is at their computer constantly and send emails out at all hours on whatever given day a need to contact you arises. It's for that very reason - that we may need to contact you while your order is in process - that we ask for various forms of contact information, and ask for your preferred method. That way we can get a hold of you when we need to, and no one is inconvenienced.
Do you guys make stickers?
Not yet! We’re working on it, though. In the meantime, we highly recommend Sticker Guy.
Can you design t-shirts for my band?
Yes we can! It's become quite common for us to do graphic and clothing design for our customers. If you'd like us to design something for you, drop us an email with your ideas and we'll email you back with a custom quote.
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